Accessibility
Statement

This accessibility statement applies to the website: www.yorkluckycats.co.uk

York Lucky Cats is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Our Commitment

We believe that everyone should be able to shop and interact with our website. As a UK service provider, we recognise our legal duty under the Equality Act 2010 to make reasonable adjustments to prevent disabled people from being put at a substantial disadvantage when accessing our services.

We aim for our website to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard. These guidelines explain how to make web content accessible to people with a wide range of disabilities.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard.

Partially compliant means that some parts of the content do not fully conform to the accessibility standard. We are actively working to address the non-compliant sections listed below.

Non-accessible Content

We have identified the following areas where the website may not meet the WCAG 2.1 AA standard. This list will be updated as our audits are completed and issues are addressed.

What We’re Doing to Improve Accessibility

York Lucky Cats is committed to a continuous improvement process. Our current plan includes:

  • Regular Auditing: We plan to conduct regular automated and manual accessibility checks against WCAG 2.1 AA.
  • Staff Training: Ensuring that all content contributors and developers are trained on WCAG principles before publishing new content or implementing new features.
  • Prioritising Fixes: Fixing high-impact issues (Level A and critical Level AA failures) as a priority.

Feedback and Contact Information

We welcome your feedback on the accessibility of the York Lucky Cats website. If you find any accessibility barriers, wish to report a problem, or require any of our content (such as PDFs, invoices, or policies) in a different, accessible format, please contact us.

We aim to respond to accessibility feedback within 5 working days.

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Equality Act 2010. If you are unhappy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS).

Preparation of this Accessibility Statement

This statement was prepared on [Insert Today’s Date].

The statement was prepared by a self-assessment based on the identification of common accessibility risks and an ongoing commitment to the requirements of the Equality Act 2010. It has not yet been subject to a formal, third-party audit.